Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Before requesting a return, we ask that our customers sleep on their Compass and Star mattress for 30 nights to properly allow for the body to adequately adjust to the product. If after a minimum of 30 nights, you are still unsatisfied, we will allow for the return of the mattress and refund your purchase in full.
To complete your return, we will verify proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is approved, we will send you an email notification of the refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund in the specified window….
- Contact your credit card company, it may take some time before your refund is officially posted per their refund policy or standard.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Regular priced items may be refunded for the regular prices amount, Sale items will be refunded at the sale amount.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To arrange a return and request a refund, or for questions and support, please contact us at firstname.lastname@example.org